CONTROL OF PERSONAL INFORMATION
Any personal information provided to or to be collected by DCY Europe is controlled primarily by DCY Europe.
WHAT INFORMATION DO WE COLLECT AND HOW DO WE USE IT?
We will not collect any information about individuals, except where it is specifically and knowingly provided, for example, at the time of registration or at the time of ordering. This data is referred to in this policy as personal information.
When you order, we collect personal information such as your name, e-mail address, delivery address, telephone number, credit or debit card number and the cards expiry date. This allows us to process and fulfill your order(s) and to notify you about the status of your order(s).
We will also collect non-transactional data should you enter a competition, request a brochure, take part in a survey, request an e-newsletter or contact DCY Europe via the website.
We may also use the information we collect to occasionally notify you about news and information about goods and services we think you may find valuable including new DCY Europe services and important functionality changes to the website. At every point on the site where such personal information is collected, we give you the option to tell us if you do not want your personal information used in this way.
The information collected will also be used to help us provide further services on this site in the future.
WILL DCY EUROPE SHARE THE INFORMATION IT RECEIVES?
Contractors: We employ other companies and individuals to perform functions on our behalf. Examples include fulfilling orders, delivering packages, sending postal mail and e-mail, removing repetitive information from customer lists, analyzing data, providing marketing assistance, processing credit card payments, and providing customer service. Our contractors have access to personal information needed to perform their functions, but may not use it for other purposes.
Cookies are alphanumeric identifiers that we transfer to your computers hard drive through your Web browser to enable our systems to recognise your browser and help us to track visitors to our site, so we can better understand what portions of our site best serve you.
Our cookies do not contain any personally identifying information, but they do enable us to provide features such as the Express Checkout and enable us to store items in your Shopping Basket between visits.
Most Web browsers automatically accept cookies, but you can usually change your browser settings to prevent this.
It is not possible to purchase unless you have cookies turned on and we recommend that you leave them turned on.
The "help" portion of the toolbar on most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether.
We will try to provide you with links to high quality, reputable sites which we believe will be of interest and relevant to you, but please note that such third party sites are not under our control and we do not contribute to the content of such sites. When you click through to these sites you leave the area controlled by DCY Europe. We cannot accept responsibility for any issues arising in connection with either the third party use of your data the site content the services offered to you by these sites.
WHAT CHOICES DO I HAVE?
You do not have to provide DCY Europe with any of the information requested; however your computer will need to accept cookies to enable you to place orders with DCY Europe.
HOW DO I MAKE A COMPLAINT?
We will undertake to handle a complaint fairly and competently. We will keep you informed either by telephone or email at each stage and will endeavor to fully resolve your complaint.